Swansea Tyre Clutch & MOT Centre are proud to let you know that we are part of the Trust My Garage Scheme.
We have added the Trust My Garage to our list of accreditations to enable clients to deal with us completely worry free. Part of our agreement is to sign up to the Trust My Garage Customer Charter. This means that we have to be completely transparent with our pricing and always off the very fairest deal. It also means we have to completely inform you of anything we may be doing for you and ensure you understand the need for any repair (as demonstrated with our videos we provide on every repair and maintenance issue).
Dealing with our company, you are also covered by the Trust My Garage £1000 guarantee!
The Trust My Garage £1,000 guarantee and how it works is detailed below:
If you have a problem with one of our members, please contact them and give them a chance to resolve the matter. If you can’t come to a solution, you must follow the complaints procedure as outlined in the Trust My Garage Code of Practice Appendix 2 (full document here).
You will need to file an official complaint with the National Conciliation Service (NCS), our independent Alternative Dispute Resolution (ADR) provider, at www.nationalconciliationservice.co.uk. If you are judged to be in the right after completing the ADR process, the IGA will underwrite the payment of any financial award up to £1,000.
You MUST follow the process as set out in the Trust My Garage Code of Practice for your claim to be eligible under the guarantee. To make a claim, call the TMG helpline on 0845 305 4230 and have your NCS claim reference to hand.